Q: How long will it take to receive my order?
A: Orders are typically processed within 1-2 business days and shipped via standard delivery, which takes 3-5 business days. Expedited shipping options are also available at checkout.

Q: Do you ship internationally?
A: Yes, we ship worldwide! International shipping times vary based on location. Additional duties and taxes may apply depending on your country.

Q: Can I track my order?
A: Absolutely. Once your order is shipped, you’ll receive a tracking number via email to monitor your delivery status.

Q: Are your products suitable for all skin types?
A: Yes! HueVine products are designed for a variety of skin concerns and are safe for all skin types. For sensitive skin, we recommend doing a patch test before full use.

Q: How do I use the HueVine Pro Series products?
A: Each product comes with detailed instructions on the packaging. For best results, follow this three-step routine:

1. Cleanse with the Ingrown Hair Annihilator Bar.
2. Target dark spots with the HueVine Power Glow Serum.
3. Hydrate with the Moisture Lock Shield.

Q: Are your products cruelty-free?
A: Yes, all HueVine products are cruelty-free and not tested on animals.

Q: Do your products contain harsh chemicals?
A: No, our formulas are free from harsh chemicals, parabens, and sulfates. We use dermatologist-approved ingredients backed by research.

Q: What is your return policy?
A: We offer a 30-day satisfaction guarantee. If you’re not satisfied with your purchase, you can return or exchange it within 30 days of delivery. Products must be in their original condition.

Q: How do I start a return or exchange?
A: Please email our support team at [support email address] with your order number, and we’ll guide you through the process.

Q: Do I need to pay for return shipping?
A: Return shipping costs are the customer’s responsibility unless the item is defective or incorrect.

Q: What payment methods do you accept?
A: We accept all major credit cards, PayPal, and financing options like Klarna for split payments.

Q: Can I use multiple discount codes on one order?
A: Unfortunately, only one discount code can be applied per order.

Q: Do you offer gift cards?
A: Yes! Digital gift cards are available for purchase on our website and can be redeemed at checkout.

Q: Do you offer personalized skincare consultations?
A: Yes! You can book a virtual consultation with one of our expert team to create a routine tailored to your skin’s needs.

Q: How do I book a consultation?
A: Visit our booking page [insert link] to schedule your consultation at a time that works best for you.

Q: What initiatives does HueVine support?
A: HueVine is proud to give back through programs like our Annual Holiday Drive, supporting families in need. A portion of every purchase helps fund these initiatives.

Q: How can I stay updated on new launches and events?
A: Follow us on social media @HueVineSkincare and sign up for our newsletter to receive the latest updates, exclusive offers, and skincare tips.